Withdrawal Policy

1. Business details

This service is provided by:

• Business name: LEVERAGE TELERADIOLOGY I.K.E.
• Trade name: LEVERAGE TELERADIOLOGY, trading as Opinion Radiology
• Registered office: 4b Ekatis Street, 55535 Pylaia, Thessaloniki, Greece
• VAT number (A.F.M.): 801103062 — Tax Office (D.O.Y.): 7th Tax Office of Thessaloniki
• General Commercial Registry (G.E.MH.) number: 149156605000
• Contact details: email info@opinionradiology.com, phone/WhatsApp 0030 6932462271

2. Service and payment process

The company provides remote medical opinion services — a second radiological opinion — based on digital medical material (medical examinations, MRIs, CT scans and the like) submitted by you.

Payment for the service is made in advance via the secure card payment system (POS) of the partner bank.

Upon completion of the payment, you provide explicit authorization and consent for the review of your medical file by the relevant radiologist to commence.

3. The right of withdrawal

In accordance with Greek and European consumer-protection legislation on distance contracts (Law 2251/1994), you have the right to withdraw from your order within fourteen (14) calendar days without giving any reason.

The withdrawal period expires fourteen days from the day you placed the order and approved the quote.

4. When the right ends

Before the service has begun, the right of withdrawal is available strictly on the condition that the process of reviewing the case and issuing the medical opinion by our physician has not yet started.

Pursuant to Article 3ib, paragraph (a) of Law 2251/1994, the right of withdrawal does not apply and a refund is not possible once the service has been fully provided. From the moment the specialized radiologist reviews the material and issues the second medical opinion, the service is considered to have been fully performed.

By placing an order, you explicitly acknowledge and accept that, upon full performance of the contract by the physician, the right of withdrawal is forfeited.

Before you pay, the payment page asks you to confirm this: that you have read and accept the Terms of Use and this Withdrawal Policy, and that you acknowledge that once the assessment or opinion has been issued you lose your right of withdrawal.

5. Withdrawing before the report is issued

To exercise the right of cancellation before the assessment/opinion process begins, notify the company in writing by email. You can write to info@opinionradiology.com or reply to the quote email, stating your reference code.

If you withdraw in time, we will not produce the report and we will refund the amount you paid in full, without undue delay and in any event no later than fourteen days from the day we receive your withdrawal notice.

6. How refunds are made

A refund will be issued via the original payment method — for card payments, credited to your card — unless you expressly agree otherwise. Bank-transfer refunds are sent to the account the payment came from.

The refund is issued within fourteen days of the approval of the cancellation request.

7. Transaction security

All payments made via card are processed through the electronic payment platform of our partner bank. Your card details are encrypted using the bank's secure protocols; our company neither stores nor has access to your card information.

8. Dispute resolution

In the event of any dispute, Greek law shall apply, and the courts of Thessaloniki shall have jurisdiction. Furthermore, the consumer may turn to the European Online Dispute Resolution (ODR) platform.

9. What is not covered

This policy concerns the withdrawal right for distance contracts. It does not change the advisory-only nature of the report, the terms of the service, or your rights under applicable consumer and data-protection law.

10. Contact

Opinion Radiology (LEVERAGE TELERADIOLOGY I.K.E.) — 4b Ekatis Street, 55535 Pylaia, Thessaloniki, Greece. Email info@opinionradiology.com, phone/WhatsApp 0030 6932462271.